1.Return Policy Thank you for shopping at Kenko Imaging USA.  If for any reason, you are dissatisfied with your purchase, you may return it within 30 days of the purchase date for either 100% store credit or a refund which will include a 20% restocking fee, subject to conditions below.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made my check, a check will be issued to you within 10 days.  Cash payments over $200 dollars will be made by check. All orders being returned must have a RETURN AUTHORIZATION Number issued by Kenko Imaging USA. To obtain the RA# email our Returns & Exchanges Department. Write your R.A. number down on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Also, this may seem obvious, but we can process returns only for items purchased from Kenko Imaging USA!

Conditions:

Please read all conditions below. If conditions are not met, Kenko Imaging USA reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Kenko Imaging USA is not responsible for any incidental damage resulting from the sale or use of any merchandise purchased with us.  We are responsible for the monetary value of the purchased item only.

Please allow 3-4 business days to process your return once the item has been received by us.


2. What if my item is defective, broken, or needs repair? On rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Kenko Imaging USA has a manufacturing defect, please contact us.


3. How do I return an item?Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price. All orders being returned must have a RETURN AUTHORIZATION Number issued by Kenko Imaging USA. To obtain the RA# email our Returns & Exchanges Department. Write your R.A. number on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Also, this may seem obvious, but we can process returns only for items purchased from Kenko Imaging USA! 

Restocking Fee:
Any merchandise returned without its original packaging and or what appears to be in used condition, may be subject to a restocking fee since we will not be able to resell the item as new. This determination is made solely by Kenko Imaging USA.

Please allow 3-4 business days to process your return once the item has been received by us.


4. How do I exchange an item?To exchange an item, follow the same steps as you would to return an item, indicating to your customer service rep that you are interested in an exchange when you call to get your RA#. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. 

Please allow 3-4 business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options.


5. What if my shipment is missing an item? All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Kenko Imaging USA.

6. What if my shipment is damaged in transit? All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Kenko Imaging USA Customer Service must be notified upon determining that damage has occurred, so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting. 

All damage returns MUST have an RA Number issued by Kenko Imaging USA. Read our Return Policy for details and instructions. 

All returns MUST have an RA Number issued by Kenko Imaging USA.